From Monday (21), people born after 1984 or businesses opened after that year will be able to request the withdrawal of forgotten resources in financial institutions. The process must be carried out on the Debit Values website, which is set up by the Central Bank (BC) to consult and schedule the withdrawal of the remaining balances.
Consultations opened on the evening of February 13. At that time, the system informed itself of the date and time when users with funds to withdraw should return to the site to set the appointment. The process continues until Friday (25). Anyone who is behind the deadline or time can do a replay on Saturday (26th), from 4 a.m. to 12 noon. Users who missed the summary will only be able to come back from March 28th.
After requesting a withdrawal, the financial institution will have up to 12 working days to make the transfer. The expectation is that payments made through Pix are made faster.
To schedule a withdrawal, the user must have a silver or gold account at Portal Gov.br. Secure identification of access to digital public services, the Gov.br account is available to all Brazilian citizens. Login has three security levels: Bronze for less sensitive services; Silver, which allows access to many digital services; A gold that gives access to all digital services.
According to the latest BC report, about 114 million people and 2.7 million businesses have gained access to the counseling system that was set up to recover funds. Of that total, 25.9 million individuals and 253,000 businesses discovered they had receivables.
However, most of the forgotten resources are of little value. According to a survey by the British Columbia Center, balances up to R$1 correspond to 42.8% of cases and amounts up to R$10 account for 69.7% of the total.
Check the step-by-step procedure for withdrawing funds below:
Access valorareceber.bcb.gov.br on the date and period of withdrawal mentioned in the first consultation. Those who forgot the date can repeat the process.
Login with Gov.br account (Silver or Gold level). If a citizen does not have an account at this level yet, he/she must immediately register or increase the level of security (in the case of accounts of bronze type) on the Gov.br website or application. BC advises the account holder not to leave to create the account and adjust the level on the day the redemption is scheduled. Check here how to increase the level of login to Gov.br.
Read and accept the disclaimer
Check the amount owed, the organization that should return the amount and the origin (type) of the amount owed. The system may provide additional information, if applicable. The first stage of the query indicated only that there were receivables, without providing details.
Click on the option indicated by the system:
Order here: for a refund via Pix within 12 working days. The user must choose one of the Pix keys, inform the personal data and save the protocol number, in case it is necessary to contact the enterprise.
“Order via an Institution”: The financial institution does not offer a Pix refund. The user must contact the phone or email provided to arrange the withdrawal method with the institution: available electronic transfer (TED) or document of credit (DOC).
Important: On the information screen of the amounts due, the citizen must click on the name of the institution to view the service channels.
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