Critical alert arrives this Sunday (15)

Critical alert from Nubank about a bug in Pix that has just reached millions of roxinho customers this Sunday (15)

Maintaining reliability and security in financial transactions is crucial for any banking institution, and recently, Nubank customers were alerted about a potential issue with the Pix service.

On Sunday, October 15, an important notification reached millions of Roxinho customers, highlighting an important alert related to Pix.

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attention

A critical alert reached millions of Nubank customers on Sunday, the 15th of this month Regarding possible errors in transactions via Pix. As Pix has become more popular, it has become common for errors to occur that result in receiving undeserved amounts.

According to FDR, Nubank offers a quick and uncomplicated process for returning these amounts. The first thing to keep in mind is that there is a time limit for returning funds via Pix on Nubank.

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Therefore, the golden rule is to act quickly. To make a return, follow these steps:

1. Open the Nubank applicationLog in to the application and click on the “Account” option on the main screen to verify your financial transactions.
2. Select the transaction: Select the Pix transaction you want to reverse and click on it for more details.
3. Start the process: Select the “Need a refund” option.
4. Enter the amount to be refunded: Click on the edit icon and enter the amount you want to redeem, then confirm by pressing the purple “Redeem” button.
5. Sure Return.

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But what if the return deadline has passed? In this case, you can review the transaction receipt to identify the sender and their banking details and thus contact them and their financial institution.

According to FDR, if the sender’s data is protected, don’t worry. Contact your bank via in-app chat, email or phone, explain the situation and find a solution.

As for the possibility of canceling a pixel that was sent by mistake, know that cancellation is only possible if the transfer has been scheduled and has not yet been completed. If you send money by mistake, the first step is to try to contact the recipient. Pix provides access to payee data, making it easier to find and request a return.

If the recipient does not cooperate, you can contact the bank. Financial institutions have access to the recipient’s data and can mediate the payment with the recipient’s financial institution. So, rest assured, Nubank offers a secure way to resolve possible errors in transactions via Pix.

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