owner iPhone XR He was awarded in court a compensation of approximately 10 thousand Brazilian riyals after An apple refusal to repair prison cell. The model – water-resistant – came into contact with liquid and began to have problems. According to the case file, the manufacturer recommended that the consumer buy a new smartphone.
The case is before the Eighth Civil Court of Cuiabá, in Mato Grosso, and is subject to appeal. The decision was made on July 12, but only now has it gained fame in the local press. Apple notified take you who will not comment.
Newer iPhones are being marketed with the promise of water resistance – Photo: Thássius Veloso / TechTudo
The customer purchased the iPhone XR in June 2019 directly from the Apple website. According to the information contained in the lawsuit, the device malfunctioned in March 2020, after it was subjected to a “splash” of water. The decision to sue Apple came after the brand refused to repair the model, even under warranty and displayed the smartphone as “water-resistant for up to 30 minutes, at a depth of two meters maximum.” The manufacturer advised the customer to purchase a new device.
despite the existence of IP67 شهادة Certification On the iPhone XR, which guarantees the resistance mentioned in the case file, Apple reports on the company’s official website in the country that “damage from water or other liquids on the iPhone or iPod is not covered by the warranty.”
Remember to launch iPhone XR and other Apple models
Judge Edna Ederlei Coutinho, in charge of the case, recognized that even with the company’s report, water resistance is revealed in the defendant’s communication channels and urges the consumer to believe that the iPhone XR is in fact water-resistant “to a depth of two meters maximum and for up to 30”. minute “. Thus, the decision was for the client to receive compensation of R$9.8 thousand for moral and material damages, in addition to interest and monetary correction. Apple can still appeal the decision.
iPhone water resistance has already resulted in other processes
This isn’t the first time Apple has sparked controversy for refusing to repair waterproof iPhones, even under the product’s legal warranty. At the end of 2020, it was released take you It reported that the giant was fined about 64 million Brazilian reais due to misleading advertisements in Italy by the body responsible for ensuring competitiveness between companies.
The company has already been sued before for publicity about water resistance – Image: Reproduction / CNET
It was launched iPhone XR was the best selling smartphone in the world in 2019With 46.3 million units sold. The reason for this success is due to the more economic value compared to the brothers of the same generation, as well as the presence of a large screen and good performance. Currently, the model is still available in online retail with prices starting at R$2,600.
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