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Procon-SP returns to notify Netflix of shared passwords

Procon-SP returns to notify Netflix of shared passwords

The authority wants more details to assess the matter and guide consumers after meeting with company representatives

Notified Procon of São Paulo again Netflix With a request for more information about additional fees for users who share streaming service passwords. The Authority held a meeting on Thursday (June 1, 2023) with the company. Netflix has until June 7 to submit the required details.

The Sao Paulo agency had already notified Netflix on May 24. in advertisementThe Consumer Protection Agency said it had received many complaints about the new Netflix policy. He explained that the purpose of the notification is to understand the new billing standards adopted by the company and, accordingly, Analysis of possible violations of Consumer Protection Act.

Netflix announced on May 23 that it will start charging an additional R$12.90 per month in Brazil for users who share their passwords with people outside their home. This measure has already been in effect since last year in other countries, such as Chile, Costa Rica, Peru, Argentina, the Dominican Republic, Honduras, El Salvador and Guatemala.

According to Netflix, “Account must be used by one household” Is that “Anyone who lives in the same house can use Netflix wherever they want, whether at home, on the street, or while traveling.”.

About the new order from Procon-SP, Rodrigo Tritapepe, Director of Customer Service and Guidance at Procon-SP, said that explanations need more detail so that the Consumer Protection Agency’s specialists can prove their position on this issue.