The Justice Department gave 24 hours to Itapemirim Transportes Aéreos, also known as Ita, to explain why flights were canceled on Christmas Eve.
The ministry also set, through the General Secretariat for Consumers (Sinacon), a period of 5 days for the company to inform it of how to accommodate the passengers who bought tickets and were surprised to stop the services.
Last Friday, claiming “operational adjustments”, Itapemirim Group temporarily suspended all operations.
Senacon, in the notice provided to the Company, requests information about assistance for “Consumers at airports pending possible flights,” the agency associated with the Department of Justice said in a statement.
It also required an “injured passenger assistance plan”. Itapemirim is also required to explain “the reason for shutting down all customer service systems, whether through electronic platforms, telephones or face-to-face service.”
Sinacon says that if the damages to consumers are not fixed, the government does not rule out the possibility of fines for the company, based on the Consumer Protection Act.
company under As accusations of fraud in the sales process, in 2016.
Itapemirim was founded in 1953 in Espírito Santo and takes its name from the city in which it was born: Cachoeiro de Itapemirim. The previous owners believed that the sale of the group, at the end of 2016, was surrounded by fraud.
a CNN Tried contacting the company and we still haven’t received any feedback.
“Music fanatic. Professional problem solver. Reader. Award-winning tv ninja.”